Process Overview:

Work Description: Customer Care.
Industry Vertical: MAC, I-Pod, I-Pad, I-Phone Support.
Seats: Minimum 10 and Above.
Payout: $16 USD/Hour/Seat/Shift.
Shift: 1
Contract: Initially 12 Months.
Billing Cycle:Bi-Weekly Billing.

Work Description:

To Handle Incoming Calls From Apple Customers.
MAC Related Issues.
I-Pod, I-Phone, I-Pad Related Issues.
Online Assistance.
Transfer Calls and Escalate Calls Irrelevant To The Queue.
To provide Extensive Support and Assistance.

Sign-Up Procedure:

Center Needs to Send Company Profile and LOI, For Center Approval.
If the Center is approved, they need to sign the NDA with us.
It will be an Vendor Sign-Up with the Call-Center.
You can do either online or onsite sign up.
The Training will immediately start after All the Documents are signed between the call-center and the end-client.
Training Period will be of 4-5 Days.
Training period will be paid.


Training will be provided by the client in the call-center.
Client will provide All the Portal Access and Usage.

Documents Required:

Company Profile.
Directors and Management Profile.
Technical Diagram.
Centers Photographs.
Centers Registration Certificates.

Technical Requirement:

Center should have Predictive Dailer Which can support Inbound Calls.
Center Should Have Updated Workstations.
Minimum 2 Mbps Lease-Line Connection.
Center Should Be Fully Furnished.
Center should have Training and Conference Room.
DOT, STPI (Optional), ROC , MOA, ISO (Optional)

— Short listing of profile by Client
— After short listing MOU with xxxxxx
— After MOU center receive his company profile approval mail direct from client/Vendor side